Return/Refund

Refund Policy:

At Superdrugs, we understand that sometimes things don't run as planned. That's why we have a clear and concise refund policy developed to ensure customer satisfaction.

How does the fire refund policy work?
If you are not completely satisfied with your purchase from our online store, you can request a refund within 14 days of receiving the product. Simply reach out to our customer service team and provide them with your order details.

Things that are non-refundable

Please note that some items such as perishable goods or products that have been opened, used or altered in any way cannot be eligible for a refund. We strive to maintain the highest standards of hygiene and safety for all our customers.

Inspection of refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days through the original payment method used during purchase.

In case of any discrepancies or issues with your refund, please do not hesitate to contact us directly. Our dedicated customer service team is here to assist you throughout the process.

Satisfaction guaranteed

Remember, at Superdrugs, your satisfaction is our priority. We aim to make every shopping experience hassle-free and enjoyable for our valued customers.